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Customer Service 800.850.7166  |  Sales 866.304.5628  |  Main Fax 405.775.5990  |  Claims Fax 405.775.5992

Customer Service

Provider Access to Online Services (Claim Status)

I understand that this site is intended as a secure online source of confidential medical information, protected by federal law. If I share my access ID and password with another person, I accept full responsibility for any unauthorized disclosure of protected health information under the federal regulations, including but not limited to notification of such unauthorized access to Frates Benefit Administrators, and to the patient as required under federal laws governing patient privacy and protection.

I agree that it is my responsibility to select a confidential password, to maintain my password in a secure manner, and to change my password if I believe it may have been compromised in any way.

I understand that access to this site is provided as a convenience and that Frates Benefit Administrators has the right to deactivate access to this site at any time for any reason.

I understand that my activities within this site may be tracked by computer audits.

I agree

Provider Search

To find your network, look for the Network logo on the back of your Member ID card. Click on the appropriate logo below.


Pharmacy Benefits

To find your network, look for the Network logo on the front of your Member ID card. Click on the appropriate logo below.


Notification Process

Each plan's notification process is different. Please look at the back of your card for the proper notification procedure and phone numbers.

EDI Information

Thank you for your interest in establishing an electronic commerce relationship to conduct health plan transactions.

Click here for more information about our EDI Payor information.

Frequently Asked Questions

Verification of Benefits
Request a Schedule of Benefits

If you have access to a fax machine, you can have your benefit information faxed directly to you using our IVR(Interactive Voice Response) System by calling (800) 842-4351. You will need your 9 digit Member ID Number found on your Member ID card. (Press 3 for the letter F, if applicable).

You will need to enter a 10 digit fax number for a Dedicated Fax Machine. Multi-Purpose devices will not receive faxes from our system.

How to Submit a Claim

Fax - You can submit a claim by faxing your claim to 405-775-5992

Mail - You can also submit your claim by mailing it to:

Frates Benefit Administrators
3817 NW Expressway, Suite 810
Oklahoma City, OK 73112

2014 W-9

Download the W9 Form.

Looking for more information? We can help! Get in Touch

Contact Us
  • Address: 3817 NW Expressway, Suite 810; Oklahoma City, OK 73112
  • Phone: 800-850-7166
  • Email:
  • Monday - Friday: 8am to 5pm Central | Saturday - Sunday: Closed
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