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Customer Service 800.850.7166  |  Sales 866.304.5628  |  Main Fax 405.775.5990  |  Claims Fax 405.775.5992

Customer Service

Login to view Benefits and Claims (How to Register)

I understand that this site is intended as a secure online source of confidential medical information, protected by federal law. If I share my access ID and password with another person, I accept full responsibility for any unauthorized disclosure of protected health information under the federal regulations, including but not limited to notification of such unauthorized access to Frates Benefit Administrators, and to the patient as required under federal laws governing patient privacy and protection.

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Provider Search

To find your network, look for the Network logo on the back of your Member ID card. Click on the appropriate logo below.


Pharmacy Benefits

To find your network, look for the Network logo on the front of your Member ID card. Click on the appropriate logo below.


Request Member ID Card

Fill out the form below to request a new or replacement Member ID Card

This on-line ID card form is for use exclusively for active participants. In order for an ID card to be sent, enrollment must have been approved and submitted by the plan sponsor

The ID card will be mailed to the address currently on file for the Participant ID provided above OR to your Employer depending on your Plan Sponsor’s instructions to us.

Frequently Asked Questions

Request a Schedule of Benefits

If you have access to a fax machine, you can have your benefit information faxed directly to you using our IVR (Interactive Voice Response) System by calling (800)842-4351. You will need your 9 digit Member ID Number found on your Member ID card. (Press 3 for the letter F, if applicable).

You will need to enter a 10 digit fax number for a Dedicated Fax Machine. Multi-Purpose devices will not receive faxes from our system.

How to Submit a Claim

Fax - You can submit a claim by faxing your claim to 405-775-5992

Mail - You can also submit your claim by mailing it to:

Frates Benefit Administrators
3817 NW Expressway, Suite 810
Oklahoma City, OK 73112

Personal Information Changes

Contact your office manager or human resources department for a “Change Request Form” to make changes such as:

  • Add/Delete Dependents
  • Change your address on file
  • Make changes to beneficiaries

Family and Medical Leave Act

Click here to visit the Family and Medical Leave Act site.

Looking for more information? We can help! Get in Touch

Contact Us
  • Address: 3817 NW Expressway, Suite 810
    Oklahoma City, OK 73112
  • Phone: 800-850-7166
  • Email:
  • Monday - Friday: 8am to 5pm Central | Saturday - Sunday: Closed
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